TRANSPARENCY

You will experience physical and mental improvements in most conditions after the first session. However, we do not assume there is a quick fix for most situations. Generally speaking, you will notice a significant improvement within 4-6 sessions. In some cases, it could take longer for chronic and severe injuries. For example, it typically takes 3-4 months for tendinopathy rehab and 9 months for ACL reconstruction. If you have any questions, don't hesitate to contact us before visiting to OneEssential.

You will spend the entire session with our physiotherapists for hands-on therapy and training. We believe that effective treatment is based on a detailed assessment and communication, which can help us achieve your goal sooner. We offer an introductory first session to experience it for yourself at a discounted rate. Contact us before visiting OneEssential for further information.

We will go through the same procedures as an in-person session at OneEssential. Our therapists will demonstrate and coach the rehabilitation exercises through a video call. This is especially beneficial for those who cannot visit our centre in person but want to seek professional advice. Online consultation can also be a brief conversation with us to give you clarity before coming.

Yes, we provide formal receipts for any insurance that covers physiotherapy services. A doctor referral is usually requested by insurance companies as well, so worth checking with your provider. If you need any help, feel free to contact us. We can recommend some doctors to you according to your needs. Please also check with your insurance agent about your coverage entitlements.

We are always open to collaboration! We believe in teamwork and communication, and we are passionate about working closely with different coaches. Send us an email or message for any referral, and we will get back to you.